Refund policy
At ChateauBleue, we are dedicated to delivering High Quality Fashion products and Outstanding Customer Service. If you are not entirely satisfied with your purchase, we offer a 15-day exchange policy to ensure your satisfaction for size only.
Returns are refunded through store credit in the form of a Chateau Blue Gift Card that you will be able to use to exchange for size only. Processing of returns typically takes 5-7 business days from the receipt of your item(s) at our Distribution/Fulfillment Center. To receive your store credit, please initiate your return via email.
Exchange Eligibility:
- Size
- Exchanged items must be in their original condition, unworn, unwashed, and undamaged.
- Items must be returned in their original packaging, with all tags attached, and accompanied by the sales receipt or invoice. Failure to include the invoice may delay the processing of your return.
Please note: Non-eligible items will not exchange credit
Exchange Process, Shipping Labels, and Costs:
- Ensure that the item is securely packaged to prevent damage during transit.
- All exchanges must include an order packing slip or return invoice from the online Return Portal.
- Returns must clearly indicate the items being returned. Incorrect information provided may cause processing delays.
- Chateau Bleue does not provide shipping labels for return parcels. You may ship your return parcel using the shipping carrier of your choice.
- Exchange Method: No cash refunds are available.
- Inspection Process: All returns undergo inspection by our Fulfillment Center QC team. If an item is unsellable or outside of eligibility you will not be issued a credit.
- Processing Time: Exchanges will be processed within 5-7 business for the equivalent amount, excluding shipping and Surify charges.
Chateau Bleue is not responsible for any return packages lost or stolen during transit. Please retain your proof of postage and/or return tracking number when sending back your returns.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Final Sale/Non-Returnable Items: Certain items, including ebooks, bath & body products, pet products, are considered "final sale" and are non-returnable due to hygienic reasons.
Please Note: If you have received a damaged, defective, or incorrect item, please contact our Customer Advisors (info@chateaubleue.com) within 7 days of the delivery date of your purchase. Please be prepared to submit photos of the damaged, defective, or unordered item as proof.
Rights Reserved for Returns:
We retain the authority to define, restrict, decline, or reject returns from customers under the following circumstances:
- A pattern of irregular or excessive returns suggesting "wardrobing."
- An irregular or excessive history of returns involving used, modified/altered, washed, damaged, or incomplete items.
- Suspected fraudulent or criminal behavior.
Likewise, we maintain the right to deny service (both in-store and online) to any customer or entity for similar reasons as stated above.
Non-Chateau Bleue items received at our Distribution/Fulfillment Center will be disposed of upon arrival.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return/ exchange, you can contact us at info@chateaubleue.com.
If your return/ exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return/ exchange will not be accepted.
You can always contact us for any return question at info@chateaubleue.com.